This is the Acceptable Usage Policy (AUP) applicable to customers of Internet Assist Ltd. Customers are reminded that, in accordance with our standard terms and conditions, all use of services provided by Internet Assist must be in compliance with it. Failure to comply may result in the suspension and/or termination of services without warning.
The primary goals of this AUP are:
to protect the Internet infrastructure, and other Internet users
to protect Internet Assist's servers, network and customers, and our ability to provide services to our customers
to protect Internet Assist's reputation and ensure we are able to act as a responsible Internet service provider
It is based on some general standards of behavior accepted by the general Internet community but is not an exhaustive document. We reserve the right at all times to act to protect our reputation, networks and servers.
The Internet and its infrastructure fundamentally rely on mutual co-operation and consideration between both users and service providers. Therefore we (and you) have a responsibility to maintain the highest standards in these respects for the benefit of all. Furthermore, if we permit any abuse of the Internet via or related to our services, our ability to provide services to you and other customers may be impaired.
Reporting a breach of this AUP
If you wish to report a breach of this AUP by an Internet Assist customer, please e-mail abuse@i-a.co.uk with full details (including full headers of e-mails where relevant).
Within This Policy...
"You", “Your” refers to any customer of Internet Assist Ltd. Remember that, according to our standard terms and conditions, you are responsible for the actions of anyone that you allow to access services provided to you by Internet Assist, so you must ensure that anyone else who uses the services is aware of and complies with this AUP.
"Services" means any Connectivity Services (as defined in our Standard Terms and Conditions) provided to you by Internet Assist.
You must not use any Services to facilitate, permit or assist in the sending of unsolicited bulk e-mail (often referred to as “spam”).
You must not use or authorise the use of unsolicited e-mail or newsgroup postings to advertise any Services. This applies even if you do not send the communications via the Services. For example, you must not send unsolicited bulk e-mail advertising a Web site that is hosted with Internet Assist.
Notwithstanding the above, you must not use the Services to transmit e-mail to a person or company via, or relating to, the Services after they have specifically requested that you do not contact them. It is your responsibility to ensure that any automated mail system you employ complies with this.
You must not use any Services for any illegal purpose(s) including, without limitation, for the purpose of obtaining unauthorised access to any computer or service.
You must not use any Services to facilitate, allow or assist in any “Denial of Service” (DoS) attack.
You must not use any Services in such a way which would detrimentally affect our servers (including, without limitation, consuming excessive resources) or our ability to provide services to other customers.
You must not use any Services to collect replies to communications sent from any source, where those communications violate this AUP or the usage policy of the source provider.
You must not use any Services to provide access to or distribute any illegal material or material which would violate the rights of any third party (including but not limited to copyright).
You must not exceed any agreed limits or restrictions of any kind on the use of any Services (including, without limitation, disk usage, bandwidth usage or data transfer quotas).